Returns and Exchanges

Returns and Exchanges are accepted for orders meeting the following criteria:

• All returns must be within 30 days of shipment to receive a return authorization.
• No returns or exchanges will be accepted without an authorization.
• Once the authorization is provided, customer must return product within 30 days.
• Credits will be given 48 hours from the time of receiving product back or if product is deemed damaged.
• At BeatsbyApple discretion, a 25% restocking fee may be assessed to the returned order.
• All cash sales are final and will not be accepted for returns and/or refunds.

No items will be accepted for returns or exchange if:

• Product is returned incomplete or defaced.
• Original order number or receipt is missing.
• Serial numbers differs from original order.
• Opened items not in its original packaging.
• Warranty cards are filled out with manufacturer.

Custom Orders or Configurations:

• No returns or refunds will be made for items that are special ordered for the customer.

Damaged Shipments:

• Defective, Damaged, or Missing Merchandise Order must be reported within 72 hours of receipt for a Return Authorization.
• If your shipment arrives damaged: You must notate the damage with the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in and notify Kole Imports immediately to arrange for a carrier inspection and pick up of damaged merchandise.

Cash & Off-Site Sales:

• All off-site sales are final.
• All cash sales are final.

Factory Warranties:

• All products have factory warranties available which varies according to the item.
• Following the one month grace period, BeatsbyApple will no longer accept Refunds/Returns.
• BeatsbyApple will support through the warranty process to ensure expectations are met with manufacturers.